1) Did client copy was performed using 001?
2) Did we read SAP Note 864195, 614311, 975693?
3) The users used in RFC SM_
Search for Service desk in SDN blogs to gert a list of great blogs for configuring Service Desk. Eg:
Part1: https://weblogs.sdn.sap.com/pub/wlg/9489
Part2: https://weblogs.sdn.sap.com/pub/wlg/9985
Remember to start with a client copy of 001 after solman installation.
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